Customer Service Representative

AppleOne Employment Services; Anaheim (CA); On-site; USD 42,000 - 45,000; Full time

Job summary

AppleOne Employment Services in Anaheim, CA seeks a Customer Service Representative for a busy manufacturing company. You will handle orders via phone, email and website, coordinate with warehouse teams, and help ensure orders are accurate and delivered on time in a fast-paced, team-oriented environment.

The role offers Monday-Friday, 8:00am-4:30pm, 100% on-site in Anaheim, with potential for long-term career stability as leadership focuses on operational success.

Qualifications

• 1-2 years of customer service experience.
• Professional phone and email communication skills.
• Strong attention to detail and accuracy when entering and reviewing order information.

Responsibilities

• Receive and process customer orders via phone, email, and website channels.
• Generate purchase orders and ensure order details are accurate and complete.
• Coordinate with warehouse staff to confirm product availability, order status, and shipment timing.
• Follow up on open orders to support timely and accurate delivery.
• Communicate professionally with customers regarding order updates, questions, and basic service needs.
• Maintain organized customer and order records to support smooth daily operations.

Skills

Customer service experience

Phone communication

Email communication

Attention to detail

Tools

Order processing systems

Job description

Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity with a busy manufacturing company in Anaheim, CA. This role is ideal for a customer-focused professional with order desk experience who enjoys a fast-paced, team-oriented environment and takes pride in accuracy, follow-through, and responsive service. As a Customer Service Representative, you will support customers through phone, email, and website orders while coordinating closely with warehouse teams to help ensure orders are accurate and delivered on time. This position offers steady Monday-Friday hours, an on-site work environment, and the opportunity to build long-term career stability with a growing organization. Candidates who thrive here are dependable, detail-oriented, and enjoy working with supportive teams and leadership focused on operational success.

Key Responsibilities

• Receive and process customer orders via phone, email, and website channels.
• Generate purchase orders and ensure order details are accurate and complete.
• Coordinate with warehouse staff to confirm product availability, order status, and shipment timing.
• Follow up on open orders to support timely and accurate delivery.
• Communicate professionally with customers regarding order updates, questions, and basic service needs.
• Maintain organized customer and order records to support smooth daily operations.

Compensation and Benefits

• Pay range: $42,000 to $45,000 per year.
• Job type: Temp-to-hire.
• Schedule: Monday-Friday, 8:00am-4:30pm.
• Work arrangement: 100% on site in Anaheim, CA.

Required Qualifications and Skills

• Process customer orders received by phone, email, and website.
• Generate purchase orders and verify order accuracy.
• Coordinate with warehouse teams to track, confirm, and follow up on orders.
• Support timely order fulfillment and professional customer communication.
• 1-2 years of customer service experience.
• Prior order desk, order entry, or manufacturing customer support experience preferred.
• Strong attention to detail and accuracy when entering and reviewing order information.
• Professional phone and email communication skills.
• Ability to follow up consistently and coordinate across departments.
• Dependable, organized, and comfortable working in a fast-paced on-site environment.
• Basic computer skills and ability to work with order processing systems, email, and online order platforms.

Preferred Qualifications

• Experience supporting customers in a manufacturing, distribution, warehouse, or order fulfillment environment.
• Familiarity with purchase orders, shipping coordination, and order tracking.
• Ability to build positive relationships with customers, warehouse teams, and internal staff.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.