Customer Service Representative

Jobtailor; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Akron, Ohio is seeking an organized administrative/guest services professional to greet customers, manage calls and walk-ins, and provide clerical support to the general managers and service advisors.

The role emphasizes strong interpersonal skills, attention to detail, and the ability to handle high volumes of inquiries with patience and professionalism, contributing to a smooth daily operation.

Qualifications

• Interpersonal and customer service skills are essential.
• Analytical and problem-solving abilities required.
• Multitasking and organizational skills are needed.
• Ability to answer a high volume of calls and emails daily.
• Attentiveness and patience are important.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and enter data into accounting systems and spreadsheets.
• Balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Organizational skills

Telephone handling

Job description

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.