Customer Service Representative

Jobtailor; Columbia (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor is seeking a customer-focused receptionist/administrative assistant to greet customers and manage front-desk activities. You will handle calls, emails, and walk-ins, supporting the General Managers and Service Advisors with clerical tasks and basic accounting entries.

The role emphasizes professionalism, organization, and clear communication. The ideal candidate demonstrates strong interpersonal skills, problem-solving abilities, and the capacity to handle high call volumes while

Qualifications

• Interpersonal and customer service skills required.
• Analytical and problem-solving skills required.
• Multitasking and organizational skills required.
• Ability to handle high volume calls and emails daily.
• Attentiveness and patience required.

Responsibilities

• Greet and assist customers and prospects promptly and professionally.
• Maintain a clean, first-contact workspace.
• Manage inbound calls, walk-in business, and written correspondence; route to appropriate person/department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables/payables and enter information into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Problem solving

Multitasking

Organizational skills

Communication (calls)

Attention to detail

Job description

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.