Customer Service Representative

Jobtailor; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Little Rock, AR is seeking a friendly administrative assistant to greet customers and handle inquiries with prompt professionalism.

You will manage high volumes of calls and emails, direct correspondence to the appropriate teams, and provide clerical support to the General Managers and Service Advisors. You will also handle receivables, payables, and data entry into accounting systems while balancing month-end statements.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet customers and assist in a prompt, professional manner.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, and data entry in accounting system and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Customer service

Interpersonal skills

Analytical thinking

Multitasking

Communication

Organizational skills

Job description

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace; this is the first point of contact customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem‑solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.