Customer Service Representative

Peripheral Energy, Inc.™; Baltimore (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

Peripheral Energy, Inc.™ is seeking a Customer Service Representative in Baltimore, Maryland. In this role, you'll handle calls, emails, and chat requests from customers regarding our products and services. You will assist in order placements and ensure excellent service.

The ideal candidate should have customer service or sales experience, though we are willing to train. Responsibilities include resolving customer conflicts, providing order information, and processing changes and returns.

Qualifications

• High school diploma or equivalent.
• Experience with corporate phone systems or switchboard preferred.

Responsibilities

• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Field phone calls, emails, and chat requests.
• Provide information to customers about order status and product queries.
• Process customer orders/changes/returns according to established department policies.
• Work closely with the credit department to resolve disputed credit items.

Skills

Customer service background

Sales experience

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

Job Description

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Responsibilities

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

Qualifications

• High school diploma or equivalent
• Experience with corporate phone systems or switchboard preferred

All your information will be kept confidential according to EEO guidelines.