Customer Service Representative

Peripheral Energy, Inc.™; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Peripheral Energy, Inc.™ is looking for a Customer Service Representative to join our team in Chicago, Illinois. The ideal candidate will assist customers via phone, email, and chat, addressing questions, comments, and order placements while providing stellar service.

Qualifications include a high school diploma or equivalent, with prior experience in customer service or sales preferred. This role involves conflict resolution, managing customer queries, and processing orders with a focus on maintaining a robust relationship with our clients.

Qualifications

• Dependable communication skills to assist customers effectively.
• Able to manage customer complaints and inquiries professionally.

Responsibilities

• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Field phone calls, emails, and chat requests.
• Provide information to customers about order status and product queries.
• Process customer orders/changes/returns according to established department policies.
• Work closely with the credit department to resolve disputed credit items.

Skills

Customer service experience

Sales experience

Conflict resolution

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

Job Description

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Responsibilities

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

Qualifications

• High school diploma or equivalent
• Experience with corporate phone systems or switchboard preferred

All your information will be kept confidential according to EEO guidelines.