Customer Service Representative

Peripheral Energy, Inc.™; Honolulu (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

Peripheral Energy, Inc.™ is seeking a Customer Service Representative to join our growing team in Honolulu, Hawaii. In this role, you will field calls, emails, and chat requests from customers regarding our products and services, ensuring they receive excellent support.

Candidates with a high school diploma and some customer service or sales experience are preferred. Your responsibilities will include resolving customer conflicts, processing orders, and providing information on product queries. Training is available for the right candidates.

Qualifications

• High school diploma or equivalent.
• Experience with corporate phone systems or switchboard preferred.
• Some background in customer service or sales is a plus.

Responsibilities

• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Field phone calls, emails, and chat requests.

Skills

Customer service experience

Sales background

Communication skills

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

Job Description

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Responsibilities

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

Qualifications

• High school diploma or equivalent
• Experience with corporate phone systems or switchboard preferred

All your information will be kept confidential according to EEO guidelines.