Customer Service Representative

Beacon Hill Staffing Group, LLC; Addison (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Beacon Hill Staffing Group, LLC is seeking a Customer Service Representative to join its Elmhurst, IL team. This full-time, direct-hire role focuses on delivering high-quality customer support via phone, order entry accuracy, and logistics coordination.

The ideal candidate has early-career experience in customer service or a related field and thrives in a stable, team-oriented environment within a Japanese-manufacturer client known for precision hardware.

Qualifications

• Answer inbound customer phone calls and emails in a professional and service-oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order-support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier-2 customer service) and cross-functional teams
• Contribute to a high-touch customer experience while supporting a fast-paced, phone-heavy environment

Responsibilities

• Handle high-volume inbound calls and emails to support customers.
• Enter orders accurately and track status through internal systems.
• Coordinate logistics, deliveries, and backorders with internal teams.
• Provide pricing, availability, and lead times to customers.
• Document customer interactions and maintain POD records.

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our client is seeking a Customer Service Representative to join its growing team in Elmhurst, IL. This is a full-time, direct-hire opportunity focused on delivering high-quality customer support through phone coverage, accurate order entry, and logistics coordination. This role is ideal for an early-career professional or someone with strong customer service experience who is looking to build a long-term career within a stable, people-focused organization.

Our client is a Japanese manufacturer known for designing and producing high-quality, precision-engineered architectural and industrial hardware. The organization prides itself on its collaborative culture, internal growth opportunities, and team-first mindset.

Essential Job Functions

• Answer inbound customer phone calls and emails in a professional and service-oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order-support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier-2 customer service) and cross-functional teams
• Contribute to a high-touch customer experience while supporting a fast-paced, phone-heavy environment

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, Beacon Hill delivers coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever-changing constituent needs. Learn more about Beacon Hill and its specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Medical
• Dental
• Vision
• Federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!Beacon Hill. Employing the Future (TM)