Customer Service & Logistics Support Specialist

Beacon Hill; Addison (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

Beacon Hill in Elmhurst, IL is seeking a Customer Service Representative to deliver high‑quality support through phone coverage, accurate order entry, and logistics coordination. This full‑time role is suitable for early‑career professionals with strong customer service experience seeking a long‑term career in a stable, people‑focused organization.

Responsibilities include answering inbound calls, entering orders, providing pricing and availability, tracking deliveries, and collaborating with

Responsibilities

• Answer inbound customer phone calls and emails in a professional and service‑oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order‑support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier‑2 customer service) and cross‑functional teams
• Contribute to a high‑touch customer experience while supporting a fast‑paced, phone‑heavy environment

Job description

Beacon Hill in Elmhurst, IL is seeking a Customer Service Representative to deliver high‑quality support through phone coverage, accurate order entry, and logistics coordination. This full‑time role is suitable for early‑career professionals with strong customer service experience seeking a long‑term career in a stable, people‑focused organization.

Responsibilities include answering inbound calls, entering orders, providing pricing and availability, tracking deliveries, and collaborating with