Customer Service & Logistics Coordinator

Beacon Hill Staffing Group, LLC; Addison (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Beacon Hill Staffing Group, LLC is seeking a Customer Service Representative to join its Elmhurst, IL team. This full-time, direct-hire role focuses on delivering high-quality customer support via phone, order entry accuracy, and logistics coordination.

The ideal candidate has early-career experience in customer service or a related field and thrives in a stable, team-oriented environment within a Japanese-manufacturer client known for precision hardware.

Qualifications

• Answer inbound customer phone calls and emails in a professional and service-oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order-support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier-2 customer service) and cross-functional teams
• Contribute to a high-touch customer experience while supporting a fast-paced, phone-heavy environment

Responsibilities

• Handle high-volume inbound calls and emails to support customers.
• Enter orders accurately and track status through internal systems.
• Coordinate logistics, deliveries, and backorders with internal teams.
• Provide pricing, availability, and lead times to customers.
• Document customer interactions and maintain POD records.

Job description

Beacon Hill Staffing Group, LLC is seeking a Customer Service Representative to join its Elmhurst, IL team. This full-time, direct-hire role focuses on delivering high-quality customer support via phone, order entry accuracy, and logistics coordination.

The ideal candidate has early-career experience in customer service or a related field and thrives in a stable, team-oriented environment within a Japanese-manufacturer client known for precision hardware.