Benefit Client Service Representative

Beacon Hill Staffing Group, LLC; Elk Grove Village (IL); On-site; USD 42,000 - 56,000; Part time

Job summary

Beacon Hill Staffing Group, LLC is seeking a temporary Client Services Representative in Elk Grove Village, IL to support a busy benefits team during peak season. You'll assist with the client renewal process and serve as a key contact for employer groups and clients.

The role focuses on benefits enrollment processing, COBRA and carrier coordination, data accuracy, and providing timely support. Strong Excel skills and carrier collaboration are highly valued.

Qualifications

• Experience with employee benefits programs or plans.
• Experience with a benefits broker/consulting agency.
• Experience working with carriers.
• Strong knowledge of carrier networks and plan designs.
• Proven ability to present recommendations to clients.
• Advanced Excel skills.
• Thrives during Q4 open enrollment.
• Stable tenure in prior roles.

Responsibilities

• Process employee benefit enrollments, terminations, and changes.
• Administer COBRA and HSA accounts.
• Maintain records and benefit data.
• Respond to employee inquiries by email.
• Coordinate with 20+ carriers for eligibility.
• Set up and terminate user accounts on carrier sites.
• Assist with benefit portal logins.
• Review carrier billing for accuracy.
• Complete administrative benefit transactions timely.
• Build and maintain Excel spreadsheets and reports.
• Manage benefit administration platforms (Employee Navigator preferred).
• Troubleshoot benefit and eligibility issues.
• Collaborate with eligibility, enrollment, and service teams.

Skills

Benefits experience

Broker experience

Carrier interactions

Excel skills

Open enrollment

Stable work history

Tools

Employee Navigator

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. An employee benefits consulting firm in Elk Grove Village is looking for temporary Client Services Representative to support them during their upcoming busy season. This person will assist with the client renewal process and serve as a key contact for employer groups and clients.

Responsibilities

• Process employee benefit enrollments, terminations, and coverage changes
• Administer COBRA and HSA accounts
• Maintain accurate records, logs, and employee benefit data
• Respond to employee inquiries via email regarding benefits and account access
• Coordinate with 20+ insurance carriers to manage employee eligibility and access
• Set up and terminate user accounts on carrier websites
• Assist employees with benefit portal logins and account access issues
• Review and validate carrier billing for accuracy
• Ensure timely and accurate completion of administrative benefit transactions
• Building and maintaining Excel spreadsheets and reporting
• Managing benefits administration platforms (Employee Navigator preferred)
• Troubleshooting benefit and eligibility issues
• Collaborating internally with eligibility, enrollment, and service teams

Requirements

• Employee benefits experience
• Experience working for a benefits broker/consulting agency
• Experience working directly with carriers
• Strong understanding of carrier networks and plan designs
• Experience of presenting recommendations to clients
• Strong Excel skills
• Ability to thrive during Q4 open enrollment season
• Stable work history with demonstrated tenure

Nice-to-Haves

• Employee Navigator experience
• Small-to-mid-sized agency background
• Benefits education experience

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)