Customer Service Representative

Addison Group; Addison (TX); On-site; USD 54,443,000 - 63,039,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is partnering with our client to identify a Customer Service Representative in Addison, TX. This role supports maintenance operations, coordinates service-related activities, and delivers exceptional customer support to residents and internal stakeholders.

The ideal candidate thrives in a fast-paced environment, stays organized across multiple priorities, and uses Word, Excel, Outlook, and Adobe products to document work and communicate with teams.

Qualifications

• High school diploma or GED required.
• Experience in customer service, admin support, or operations-focused roles.
• Exposure to property management or facilities maintenance preferred.
• Strong issue-resolution and customer relationship skills.
• Proficient in Word, Excel, Outlook; Adobe products experience.

Responsibilities

• Track and maintain service request queues and dashboards for timely maintenance tasks.
• Coordinate daily schedules for field personnel to boost productivity.
• Review work order estimates to confirm scope, pricing, and approvals.
• Assist with utility account research to activate services at vacant properties.
• Support property possession processes including scheduling and vendor coordination.
• Maintain accurate records and perform administrative duties supporting operations.

Skills

Customer service

Administrative support

Microsoft Office

Adobe products

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Creative Suite

Job description

Job Title

Customer Service Representative

Location

Addison, TX

Work Schedule

M – F, 8 am – 5 pm

Type of Employment

Contract

Compensation

$19 - $22/hr

Industry

Professional Services

Benefits

This position is eligible for medical, dental, vision, and 401(k).

Job Description

Addison Group is partnering with our client to identify a Customer Service Representative. This role is responsible for supporting maintenance operations, coordinating service-related activities, and delivering exceptional customer support to residents and internal stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and can effectively manage multiple priorities while maintaining a strong customer-focused approach.

Key Responsibilities

• Track and maintain service request queues, dashboards, and workflow systems to help ensure timely completion of maintenance and property-related tasks.
• Coordinate daily schedules and assignments for field personnel to maximize productivity and operational efficiency.
• Review work order estimates and supporting documentation to confirm scope, pricing, and compliance with established approval guidelines.
• Assist with utility account research and coordination to help ensure services are activated promptly for vacant properties.
• Support the administration of property possession processes, including scheduling, vendor coordination, and property cleanout activities when required.
• Maintain accurate records and perform additional administrative duties to support departmental operations.

Qualifications

• High school diploma or GED required.
• Previous experience in a customer service, administrative support, or operations-focused role.
• Exposure to property management, facilities maintenance, construction, or related industries is preferred.
• Proven ability to resolve issues effectively and maintain positive relationships with customers and team members.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, as well as experience working with Adobe products.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.