Customer Service Specialist

Addison Group; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Job summary

Addison Group is looking for a Customer Service Representative in Salt Lake City, Utah. This role involves providing exceptional customer service, managing order lifecycles, and acting as a liaison between sales and customers to ensure smooth order fulfillment.

Qualified candidates will have over 3 years of experience in customer service within a product-based environment and are expected to be skilled in Microsoft Word, Excel, and ERP systems. A high school diploma is required, and an associate's or bachelor's degree is preferred.

Qualifications

• 3+ years of customer service experience in a product-based environment.
• Full-cycle CSR experience with order entry.
• Manufacturing or distribution industry background preferred.

Responsibilities

• Receive and process customer orders and enter orders into the ERP system.
• Answer customer inquiries related to orders, pricing, and shipments.
• Prepare and review open order reports with sales representatives.

Skills

Customer service experience

Order entry proficiency

ERP system experience

Advanced Microsoft Word and Excel skills

Strong math skills

Multitasking and problem-solving abilities

Education

High school diploma

Associate's or bachelor's degree preferred

Job description

Benefits

This position is eligible for medical, dental, vision, and 401(k).

Job Description

Provide excellent customer service by communicating with customers and internal sales teams while managing every aspect of the customer order lifecycle. This role supports assigned sales representatives and acts as a liaison between customers, sales, and operations to ensure timely and accurate order fulfillment.

Key Responsibilities

• Receive and process customer orders, coordinate purchase order details, and enter orders into the ERP system
• Answer incoming customer calls and respond to inquiries related to pricing, order status, shipments, tracking, credits, scheduling, cancellations, adjustments, quotes, and warehousing
• Prepare and review open order reports with sales representatives and customers on a recurring basis
• Maintain and manage customer contracts, including product releases and coordination with product managers and sales
• Arrange freight and secure rates through a TMS, collaborating with customers on shipment logistics
• Support sales with new customer leads and ongoing account needs
• Assist assigned sales representatives to ensure customer satisfaction
• Occasionally assist warehouse staff with labeling or related tasks as needed
• Perform additional duties as assigned by the Customer Service Manager

Qualifications

• 3+ years of customer service experience in a product-based environment
• Full-cycle CSR experience with order entry
• Manufacturing or distribution industry background strongly preferred
• High school diploma required; associate’s or bachelor’s degree preferred
• Advanced proficiency in Microsoft Word and Excel
• Experience working within an ERP system
• Strong math skills, including use of decimals and units of measure
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.