Customer Service Representative Addison, TX

Ultimate Staffing; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing agency is seeking a motivated Customer Service Representative in Addison, TX. You will provide exceptional service across phone, email, and chat. The ideal candidate has at least 1 year of experience in customer service, excellent communication skills, and proficiency in Microsoft Office and CRM systems. This role requires problem-solving abilities and a customer-focused mindset.

Qualifications

• 1+ years of customer service experience, preferably in a call center or office environment.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve customer issues efficiently and empathetically.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

Customer Service Representative – Addison, TX

Job Title: Customer Service Representative

Location: Addison, TX

Job Type: Full-Time

Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support across various channels including phone, email, and chat.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve customer issues efficiently and empathetically.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer satisfaction.
• Provide product and service information to customers.
• Follow up with customers to ensure resolution and satisfaction.
• Identify and escalate priority issues when necessary.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1+ years of customer service experience, preferably in a call center or office environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and as part of a team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.