Customer Service Representative

Addison Group; Dallas (TX); On-site; USD 48,712,000 - 50,145,000; Full time

Benefits offered by this job

Convenient Downtown location

Stable, professional setting

Supportive team environment

Medical, Dental, Vision, 401K

Job summary

Addison Group in Downtown Dallas is seeking a Customer Service Representative to join a fast-paced team. This 100% onsite role handles inbound calls, emails, and general inquiries while delivering high‑quality service.

The ideal candidate has 2+ years of experience, strong communication, reliability, and solid computer skills. The position offers a stable environment with Monday–Friday hours and benefits including medical, dental, vision, and 401(k).

Qualifications

• 2+ years of customer service experience required.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team setting.
• Reliable and detail-oriented.
• Proficient in basic computer skills.

Responsibilities

• Answer and respond to customer inquiries via phone and email.
• Provide accurate information and resolve customer issues promptly.
• Document all customer interactions clearly and professionally.
• Collaborate with team members to ensure a seamless customer experience.
• Perform general administrative and support tasks as needed.

Skills

Customer service

Communication

Teamwork

Independent work

Job description

Job Title

Customer Service Representative

Location

Addison, TX (75001) 100% onsite

Industry

Customer Service / Call Center

Pay

$17.00 - $17.50 / Hourly

Benefits

This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Our client is a well-established organization in Downtown Dallas looking to bring on a professional and reliable Customer Service Representative to support their team. This is a great opportunity to gain experience in a structured and fast-paced environment.

Job Description

The Customer Service Representative will be responsible for managing incoming calls, handling general inquiries, and providing high-quality support to internal and external customers.

Key Responsibilities

• Answer and respond to customer inquiries via phone and email
• Provide accurate information and resolve customer issues in a timely manner
• Document all customer interactions clearly and professionally
• Collaborate with team members to ensure a seamless customer experience
• Perform general administrative and support tasks as needed

Qualifications

• 2+ years of customer service experience required
• Strong communication and interpersonal skills
• Ability to work independently and in a team setting
• Reliable and detail-oriented
• Proficient in basic computer skills

Additional Details

• Schedule: Monday–Friday, standard business hours
• Employment Type: Open-ended contract
• Work Environment: 100% onsite in Downtown Dallas

Perks

• Convenient Downtown location
• Opportunity to build experience in a stable, professional setting
• Supportive team environment
• Benefits: Medical, Dental, Vision, 401K

Equal Opportunity

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.