Customer Service I

FreshPoint, Inc.; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A major food service provider in Dallas is seeking an entry-level Customer Service Representative to provide vital support to sales colleagues and assist customers. You will handle inquiries, resolve concerns, and develop product knowledge to enhance client relationships. Candidates should possess strong communication skills, problem-solving abilities, and basic computer proficiency. This full-time role offers an opportunity to thrive in a dynamic environment and grow within the company.

Qualifications

• 1 year prior foodservice sales coordination or customer support experience preferred.
• Previous call center experience is a plus.

Responsibilities

• Handles administrative duties like key pick-up requests and customer onboarding.
• Answers general incoming phone calls and addresses customer needs.
• Develops understanding of products and services to support customers.
• Participates in ongoing training to enhance performance.

Skills

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Problem-solving proficiency

Attention to detail

Resilience in handling changing priorities

Basic computer skills

Proactive in contributing to personal growth

Education

High school diploma or equivalent

Job description

Job Summary

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Responsibilities

• Handles simple requests and administrative job duties of the department such as key pick‑up requests, transportation and routing regarding delivery questions, processes will‑call orders, provides customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
• Answers general incoming phone calls, and addresses concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
• Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
• Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
• Embraces training and development opportunities to build skills and enhance performance.
• Stays adaptable in a dynamic, customer‑focused environment to meet changing demands.
• Performs other duties as directed by management.

Education

High school diploma or equivalent.

Experience

1 year prior outside foodservice sales coordination or customer support experience.

Preferred: Previous call center experience.

Skills

• Strong verbal and written communication skills and the ability to present information clearly and professionally.
• Able to work in a fast‑pace environment.
• Problem‑solving proficiency: resourcefulness in finding solutions and managing challenges.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Resilience in handling changing priorities or unexpected situations.
• Ability to sit and work at a PC for extended periods.
• Basic computer skills, including proficiency in common office applications.
• Proactive in contributing to personal growth and organizational success.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Food and Beverage Services