Customer Service Rep| Wildlight| PRN| Varies

University of Florida Jacksonville Physicians, Inc.; Yulee (FL); On-site; USD 31,000 - 45,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a clerical register/medical records assistant to support patient services and clinical operations.

The role interfaces with patients, providers, and staff, handling registrations, scheduling, and billing-related tasks in a fast-paced healthcare setting. The incumbent will maintain medical records, ensure data accuracy in the EMR, and provide courteous, responsive service to patients and families while contributing to a collaborative care

Qualifications

• 2 years data entry experience preferred.
• 1 year clerical/customer service experience, ideally in health care.
• Experience with third party payors and inputting data in EMR or patient materials.

Responsibilities

• Prepares and maintains all clerical aspects of medical records per guidelines.
• Conducts registration interviews and enters data for new and existing patients.
• Manages patient scheduling and sets appointments.
• Receives and directs messages via electronic, in person, and phone; coordinates with other departments.
• Enters patient dispositions, codes, orders, charges, and payments in the EMR.
• Performs cashiering functions for co-pays and patient payments/collections.
• Delivers excellent customer service to patients, families, and treatment team members.
• Actively participates as a care team member in coordinating patient care.

Skills

Data entry

Customer service

Health care familiarity

Education

High School Diploma/GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements:

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education: High School Diploma/ GED required at time of hire

Additional Duties: Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace