Customer Service Rep | Family Normandy | Days | Full Time

UF Health; Jacksonville (FL); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

UF Health in Jacksonville, FL is seeking a clerical-oriented professional to support patient services and medical records. The role involves accurate data entry for new and existing patient registrations, scheduling, and coordinating messages with clinicians and staff.

The employee will handle cashiering for copays and participate as a care team member to ensure smooth department operations. Typical duties include maintaining records, updating patient demographics, and delivering excellent

Qualifikationen

• 2 years data entry preferred.
• 1 year clerical/customer service experience in healthcare preferred.
• Experience with third-party payors and entering patient demographic data.

Aufgaben

• Prepares and maintains clerical aspects of medical records per guidelines.
• Registers patients via data entry for new and existing appointments.
• Maintains patient scheduling and sets appointments per guidelines.
• Directs messages to appropriate personnel (electronic, in person, phone).
• Enters patient dispositions, diagnostic codes, orders, charges and payments in the EMR.
• Performs cashiering related to co-pays or patient payments; may perform routine clerical duties.
• Delivers excellent customer service to patients and families and participates in the care team.

Ausbildung

High School Diploma or GED

Tools

EMR/EHR

Jobbeschreibung

Overview

Job Duties

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Essential Functions

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements

2 year Data Entry preferred

1 years Clerical/customer service experience -ideally in a health care related industry preferred

Third party payors and computer experience for in putting data and reviewing patient demographic material

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace