Customer Service Rep-UF Pediatrics- St Mary's Clinic-Full-Time- Days

University of Florida Jacksonville Physicians, Inc.; St. Marys (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks an organized medical office clerk to support patients, providers, and practice operations. The role greets patients, routes calls, and assists across departments.

Responsibilities include data entry for new and established patients, appointment scheduling, and accurate handling of messages and physician orders within the electronic medical record system. A high school diploma is required.

Qualifications

• High School Diploma or GED required at hire.
• 2 years data entry experience preferred.
• 1 year clerical/customer service in healthcare preferred.
• Experience with third-party payors and inputting patient demographic data.

Responsibilities

• Prepare and maintain clerical aspects of medical records.
• Perform accurate registration interviews with data entry for new patient appointments and maintained data for established patients across provider specialties.
• Maintain patient scheduling functions and set appointments per guidelines.
• Receive and direct messages (electronic, in person, and phone) to appropriate personnel; contact other departments, physicians, patients and outside organizations as needed.
• Enter patient dispositions, codes, orders, charges and payments in the EMR as defined by the system.
• Perform cashiering for co-pays or other payments/collections; may perform routine clerical duties.
• Provide excellent customer service for patients, families, representatives, and care team members.
• Participate as an active care team member in coordinating patient care.

Skills

Data entry

Customer service

Clerical skills

Health care experience

Education

High School Diploma/GED

Tools

EMR systems

Job description

Description

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Job Requirement:

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements:

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

• High School Diploma/ GED required at time of hire

Additional Duties:

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace