Customer Service Rep-Orthopaedics Northside-Full Time-Days

UF Health; Jacksonville (FL); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

UF Health Jacksonville is seeking a dedicated clerical professional to support patient services by handling registration, scheduling, and medical records upkeep. You will greet patients, enter data accurately, and coordinate with clinicians and staff to ensure smooth operations.

The role emphasizes accurate data entry, strong customer service, and seamless communication across departments. UF Health supports a collaborative care environment and emphasizes patient-centered service.

Qualifikationen

• 2 years data entry experience
• 1 year clerical/customer service experience, healthcare preferred
• Third party payors experience and computer data input skills

Aufgaben

• Prepares and maintains all clerical aspects of medical records.
• Conducts registrations and data entry for new patients and updates for existing patients.
• Manages patient scheduling and appointment setting.
• Answers calls, directs messages, and coordinates with departments and physicians.
• Enters dispositions, codes, orders, charges and payments in the EMR.
• Performs cashiering for co-pays and payments as needed.
• Delivers excellent customer service to patients and families.
• Works as part of the care team to coordinate patient care.

Kenntnisse

Data entry

Clerical/customer service

Ausbildung

High School Diploma/GED

Jobbeschreibung

Overview

Description

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Job Requirement

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Qualification

Experience Requirements

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace