Customer Service Rep| Surgery North| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a clerical specialist to service patient and provider needs. You will greet patients, assist with registration, scheduling, and communication across departments in a busy clinical setting.

The role emphasizes accurate data entry, EMR use, and strong customer service as part of a coordinated care team. High school diploma required, healthcare experience preferred, and equal opportunity employment.

Qualifications

• 2 years data entry experience preferred.
• 1 year clerical or customer service in a health care setting preferred.
• Experience with third party payors and inputting data in EMR systems.

Responsibilities

• Prepares and maintains all clerical aspects of medical records per guidelines.
• Conducts accurate registration interviews with direct data entry for new patients.
• Maintains patient scheduling and sets appointments across provider specialties.
• Receives and directs messages to appropriate personnel and departments.
• Keys patient dispositions, diagnostic codes, orders, charges and payments in EMR.
• Performs cashiering related to co-pays and patient payments.
• Delivers excellent customer service to patients, families, and care team.
• Acts as an active care team member in coordinating patient care.

Skills

Data entry

Customer service

Healthcare experience

EMR familiarity

Education

High School Diploma/GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace