Customer Service Rep| Surgery North| Full Time| Days

UF Health; Jacksonville (FL); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

UF Health in Jacksonville, FL seeks a clerical position to service patients, providers, and the organization. Role includes registration, scheduling, and customer service within the department.

Performs data entry for medical records, handles messages, coordinates with departments, and assists in coordinating patient care as an active member of the care team.

Formación

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material
• Education: High School Diploma/ GED required at time of hire
• Additional duties as assigned may vary.

Responsabilidades

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Educación

High School Diploma/ GED

Herramientas

Data entry

Descripción del empleo

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements:

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient demographic material

Education:

High School Diploma/ GED required at time of hire

Additional Duties:

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace