Customer Service Rep-OBGYN-Mandarin-Full-Time-Days

UF Health; Jacksonville (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

UF Health Jacksonville is seeking a friendly, detail-oriented clerk to perform clerical functions supporting patient registration, scheduling and records. You will greet patients, enter data, coordinate with clinicians and departments, and help ensure smooth patient flow.

Responsibilities include registering new patients, updating demographics, handling messages, processing payments, and contributing as a care team member while maintaining accuracy and confidentiality in the electronic medical

Qualifications

• 2 years data entry experience.
• 1 year clerical/customer service in a health care setting preferred.
• Experience with third party payors and inputting data.
• High school diploma or GED required.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Skills

Data entry

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

EMR (Electronic Medical Records)

Microsoft Office

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Qualification:

Experience Requirements:

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education:

High School Diploma/ GED required at time of hire

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace