Customer Service Rep I - PHC

Lincare Holdings; Flagstaff (AZ); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Résumé du poste

Lincare Holdings Inc. is seeking a reliable Customer Service Associate in Flagstaff, AZ. You will answer questions, resolve issues, document calls, and support patient and co-worker communication to ensure accurate record-keeping and service delivery.

You will review patient orders, verify demographics, and help train new staff while adhering to physician directions and privacy guidelines. A high school diploma or GED and basic data-entry skills are required.

Qualifications

• High school diploma or GED or 1–3 months related experience or equivalent.
• Must meet licensing requirements for the specific location.
• Computer entry experience required.

Responsabilités

• Communicates with customers via inbound and outbound calls and outbound calls generated by an automated dialer system.
• Documents calls and intakes in the computerized record-keeping system (Productivity).
• Verifies and updates demographic information in computerized records.

Connaissances

Customer communication

Data entry

Computer literacy

Formation

High school diploma or GED

Description du poste

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.