Customer Service Rep I - PHC

Lincare; Kingman (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service associate to handle inbound and outbound calls, addressing questions and resolving issues while supporting physician-directed care.

The role involves documenting calls in a patient record system, verifying demographic information, and updating records to ensure accurate, up-to-date data for ongoing product and service needs.

Position emphasizes accurate data management and efficient handling of routine inquiries to support field staff and physicians.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records