Customer Service Rep I - PHC

Lincare; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Lincare in Phoenix seeks a customer service representative to handle inbound and outbound calls, answer questions, resolve problems, and identify ongoing product or service needs while aligning with physician directions.

You will document calls and intakes in the computerized Productivity system, verify and update demographic information such as address and telephone numbers, and ensure accurate, current records across the patient care network.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records