Customer Service Rep

Lincare; Marinette (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Lincare in Wisconsin is seeking a customer service associate responsible for communicating with customers to answer questions, resolve problems, and determine ongoing and additional product or service needs, while supporting compliance with physician direction.

The role will involve handling inbound and outbound calls, assessing needs, educating customers about products and services, and maintaining accurate records by documenting calls, entering orders, and updating demographic details in the

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records