Customer Service Rep

Lincare; Town of Wausau (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in the Town of Wausau is seeking a dedicated employee to communicate with customers, answer queries, and resolve problems related to their products and services. The role includes assessing customer needs and compliance with physician orders while maintaining accurate records. Ideal candidates should demonstrate strong communication skills and a commitment to customer satisfaction. This position is located in Wisconsin, and offers a supportive work environment.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records