Customer Service Rep

Lincare; Clarksville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare service provider in Clarksville is seeking a customer communication specialist. In this role, you will answer calls, resolve customer issues, and support compliance with physician orders. Responsibilities include documenting calls and entering orders into a system. Ideal candidates should demonstrate strong communication skills and attention to detail. This position contributes to the enhancement of customer satisfaction and effective service delivery.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer needs for additional products/services.
• Documents calls and enters customer orders in a computerized system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records