Customer Service Rep I - PHC

Lincare; Cottonwood (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare is seeking a customer service representative who communicates with customers to answer questions, resolve problems, and determine ongoing product/service needs.

In this role you will handle inbound/outbound calls, document calls in the productivity system, and verify and update demographic information in records to ensure accuracy. Strong attention to detail is essential.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records