Customer Service Rep

Lincare; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Fort Lauderdale, FL is seeking a customer service representative to communicate with customers via inbound and outbound calls, answer questions, resolve problems, and determine ongoing product/service needs under physician guidance.

You will document calls in the computerized record system, enter orders, verify and update demographic information, and educate customers about products and services.

This role emphasizes accuracy, compliance, and clear communication to support patient care.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records