Customer Service Rep

Lincare; Mexico (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with customers to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

Responsibilities include inbound and outbound calls, assessing customer needs, updating demographic information, entering orders in the computerized system, educating customers about products/services, and documenting calls in the record-keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records