Customer Service Rep

Lincare Holdings; Johnson City (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Lincare Holdings is seeking a customer service assistant to support patient and physician-directed product/service needs in Johnson City, TN. You will handle in/outbound calls, educate customers, and document each interaction in the CRM system to ensure accurate records.

The role involves verifying information, processing orders, and ensuring compliance with physician directions as part of ongoing patient support.

Qualifications

• Ability to communicate effectively with customers by phone.
• Ability to assess customer needs for products/services.
• Familiarity with documenting interactions in computerized systems.
• Attention to detail when updating demographic information.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records