Customer Service Rep (Healthcare)

Career Strategies; Commerce (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Career Strategies in California is seeking a patient services coordinator to support clinical teams. You will review a patient's medical information, communicate with care providers, and help patients navigate intake and referrals.

This role requires strong teamwork, clear communication, and meticulous documentation. You will answer phone calls, schedule appointments, assist with billing coordination, verify insurance, and ensure accurate physician orders.

Responsibilities

• Review and stay informed about a patient's medical information
• Consult with the health care team and ask questions about a patient's status and treatment
• Answer phone calls, schedule appointments, and process referrals
• Provide information about healthcare products, services, and policies
• Resolve issues and complaints
• Coordinate billing with patients, patient financial services, and the health plan
• Verify medical necessity, insurance coverage, and physician orders

Job description

• Review and stay informed about a patient's medical information
• Consult with the health care team and ask questions about a patient's status and treatment
• Answer phone calls, schedule appointments, and process referrals
• Provide information about healthcare products, services, and policies
• Resolve issues and complaints
• Coordinate billing with patients, patient financial services, and the health plan
• Verify medical necessity, insurance coverage, and physician orders