Customer Service Representative

Career Strategies; Louisville (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Career Strategies in Louisville, KY is seeking a patient-focused healthcare reception specialist to handle front-desk duties, scheduling, billing inquiries, and insurance verification. You will ensure HIPAA privacy and provide clear information about services and costs to patients.

Responsibilities include intake, appointment coordination, claims support, and guiding patients to the right department while maintaining confidentiality and up-to-date knowledge of policies.

Qualifications

• Handling incoming calls and emails regarding billing statements, insurance verification, appointment scheduling, pre-authorization for procedures, and general healthcare information.
• Patient registration and demographic updates
• Insurance verification and eligibility checks
• Claims processing and follow-up
• Patient navigation
• Addressing patient concerns and complaints
• Providing information on medical services and treatment options
• Maintaining patient confidentiality
• Staying updated on healthcare policies and procedures

Job description

• Handling incoming calls and emails:Answering patient inquiries regarding billing statements, insurance verification, appointment scheduling, pre-authorization for procedures, and general healthcare information.
• Patient registration and demographic updates:Verifying patient information and updating records as needed.
• Insurance verification and eligibility checks:Confirming patient insurance coverage and benefits.
• Claims processing and follow-up:Assisting with submitting insurance claims and following up on outstanding claims.
• Patient navigation:Directing patients to the appropriate healthcare provider or department based on their needs.
• Addressing patient concerns and complaints:Listening to patient issues, investigating concerns, and finding solutions to resolve complaints in a timely manner.
• Providing information on medical services and treatment options:Explaining procedures, costs, and potential side effects to patients in a clear and understandable way.
• Maintaining patient confidentiality:Adhering to HIPAA regulations by protecting sensitive patient information.
• Staying updated on healthcare policies and procedures:Keeping knowledge current on insurance guidelines, billing codes, and healthcare regulations.