Customer Service Rep for Print Shop

Sir Speedy, Raleigh, NC; Raleigh (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Bonus based on performance

Paid time off

Training & development

Company parties

Competitive salary

Opportunity for advancement

Job summary

Sir Speedy Raleigh, NC, a locally owned and nationally recognized printing and signage company, is seeking a Customer Service Representative. You will answer questions by phone and email, provide quotes, and enter orders in our system, with opportunities to upsell where appropriate.

You will work with the sales and operations teams to meet customer needs, update Four51 orders, and perform related duties in a fast-paced, team-oriented environment.

Qualifications

• Minimum of 2 years in customer service, preferably in print or sign industries.
• Experience using a computer system for entering and managing orders.
• Proficiency with Microsoft Office (Word, Excel, Teams, etc.).
• Ability to speak with customers in a friendly and helpful manner.

Responsibilities

• Provide service to customers in office, by phone, and via email.
• Enter customer orders and/or provide quotes from emails, calls, or online storefront.
• Assess customer requirements and propose services/products that meet their needs.
• Collaborate with sales and operations to meet customer expectations.
• Update orders in Four51, the online storefront.
• Perform miscellaneous duties as required.

Skills

Customer service

MS Office

Order entry

Communication skills

Education

Associates or bachelor’s degree in business

Tools

Four51

PressWise

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Company Overview:

A locally owned and nationally recognized printing and signage company is looking for an experienced Customer Service Representative.

We have been in business for over 35 years and are experiencing significant growth. We have a great team of people, most of whom have been with us for many years. We pride ourselves on excellent team work and outstanding customer service. Our environment is fast-paced, creative, and flexible. Our goal is to put our employees in a position so they can thrive by continually learning and developing their careers. If you want to work with a super team of people in a family atmosphere, we are the right workplace for you! We offer competitive compensation, medical, dental and life insurance benefits plus paid holidays and vacation.

Job Summary:

As a Customer Service Representative your responsibilities include working with customers over the phone and by email to answer questions about our products and services. By communicating with customers, you will understand their product or service requirements, provide quotes and enter orders in our order management system. You will be expected to try to upsell and cross sell to customers where it is appropriate.

Responsibility Overview:

• Provide service to customers in our office, over the telephone, and by email.
• Enter customer orders and/or provide quotes based on a customer email, phone conversation or via the online storefront.
• Help the customer by understanding their requirements and proposing the services and products that best meet their needs.
• Work closely with the sales and operations teams to meet customer’s expectations.
• Do updates in Four51, our customer on-line storefront.
• Perform miscellaneous duties as required.

Skills Required

• A minimum of 2 years of customer service experience, preferably in the print or sign industry.
• Experience using a computer system for entering and managing customer orders.
• Experience using Microsoft Office applications (Word, Excel, Teams, etc.)
• Possess the ability to speak comfortably to customers in a friendly and helpful manner.

Skills desired, but not required:

• Education or experience in graphic design
• Experience in the print or sign industry
• Experience with PressWise order processing system
• Associates or bachelor’s degree in business or related field