Customer Service Representative

Minuteman Press; Port Saint Lucie (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A local print shop is seeking a Customer Service Representative in Port Saint Lucie, Florida. In this role, you will communicate with customers to identify their printing needs, process print requests, and address complaints, ensuring a positive customer service experience. Applicants should possess good phone skills and experience with Microsoft Office. This is a fast-paced environment with hours from Monday to Friday, 9 AM to 5 PM. Dependable candidates are encouraged to apply by emailing their resume.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Understanding of active listening techniques.

Responsibilities

• Communicate with customers to identify printing needs.
• Process print requests and elevate complaints.
• Provide solutions ensuring a great customer service experience.

Skills

Excellent phone and verbal communication skills

Highly organized

Ability to work well under pressure

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Job Summary

We are seeking a Customer Service Representative to join our team in our print shop. In this role, you will communicate with customers to identify their printing needs, process print requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience preferred. Applicant must have experience working with Microsoft Office (word, excel outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline oriented environment. Hours are Monday-Friday 9-5. If you are dependable please email resume.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively