Customer Service Representative

PIP Marketing, Signs & Print - Kissimmee, FL; Carmel-by-the-Sea (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Initial and ongoing training

Competitive compensation

Paid holidays and vacation

Indoor and comfortable working environment

Job summary

PIP Marketing, Signs & Print is seeking an experienced Customer Service Representative in Carmel-by-the-Sea, California. The role involves supporting customers and the sales team to enhance sales and satisfaction. Responsibilities include providing service via various communication channels, identifying customer needs, and ensuring project requirements are met. Candidates should have excellent communication skills and a proactive approach. The position offers a competitive salary ranging from $40,000 to $65,000 annually, alongside various benefits including training and paid holidays.

Qualifications

• Positive, very detail-oriented people pleaser.
• Willingness to be proactive and take action.
• Strong ability to work well with a team.

Responsibilities

• Provide service to customers in the office, by phone, and email.
• Identify customer requirements to provide suitable services and products.
• Communicate effectively about products, services, and capabilities.
• Ensure all customer requirements are met for their projects.

Skills

Excellent communication skills (verbal & written)

Strong computer skills

Proactive and action-oriented

Team player

Attention to detail

Tools

PrintSmith

PrintersPlan

Job description

Company Overview

A locally owned and nationally recognized Printing, Signage, and Marketing Services company in the PIP, Carmel, IN is looking for an experienced Customer Service Representative.

Job Summary

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibilities

• Provide service to customers in our office, over the telephone, and by email.
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

Skills We Are Looking For

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Excellent communication skills (verbal & written)
• Strong computer skills
• Team player that can work with others to deliver a project on time

Skills Desired, but Not Required

• Previous experience in business to business
• Printing and signage experience
• Understanding of direct mail and automated marketing
• Experience with PrintSmith or PrintersPlan

Benefits

• Initial and ongoing training
• Competitive compensation
• Paid holidays and vacation
• Indoor and comfortable working environment

Compensation

$40,000.00 - $65,000.00 per year