Front Counter / Customer Service Rep. (Print Shop Exp. Required)

Global Printing Solutions; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Company parties

Employee discounts

Paid time off

Job summary

Global Printing Solutions in Austin, TX, is seeking a friendly Front Counter / Customer Service Representative with print shop experience to guide customers from inquiry to pickup. You will review print specs, quotes, intake orders, and liaise with design and production teams to ensure accurate job instructions.

You'll handle walk-ins, calls, emails, and payments, maintaining a welcoming counter and delivering fast, accurate service in a busy shop environment.

Qualifications

• Previous experience in a printing/copy shop or sign shop is required (e.g., FedEx Office, Minuteman Press, UPS Store, retail print shops, etc.).
• Strong customer service and communication skills.
• Ability to understand print terminology (bleeds, resolution, substrates, file types, etc.).
• Excellent organization and attention to detail in a fast-paced environment.
• Comfortable multitasking while maintaining accuracy.

Responsibilities

• Greet walk-in customers and provide knowledgeable, print-focused support.
• Handle incoming phone calls and emails with prompt, professional communication.
• Provide accurate quotes for print, sign, and graphics projects.
• Enter and process orders, take payments, and ensure all job details are correct.
• Review customer files for accuracy, print readiness, and required adjustments.
• Coordinate with design and production teams to ensure clear and complete job instructions.
• Track job progress and provide updates to customers as needed.
• Maintain a clean, organized, and welcoming front counter and showroom.
• Assist with problem-solving, customer concerns, and follow-ups.
• Stay informed on materials, products, and finishing options to offer informed recommendations.

Skills

Customer service

Communication

Print terminology

Attention to detail

Organization

Multitasking

Basic computer skills

Adobe Acrobat

Creative Suite

Fiery/RIPs

Tools

Fiery

RIPs

Job ticketing tools

POS systems

Microsoft Office

Job description

About Us

Global Printing Solutions is a fast-paced, creative printing and signage company specializing in custom s, and high-volume digital printing, graphics, wide-format printing, signage, and banners. We’re known for delivering exceptional customer service, premium-quality products, and fast turnaround times. We’re seeking a friendly, detail-driven Front Counter / Customer Service Representative with hands-on print shop or copy center experience to join our team.

Benefits

• Company parties
• Employee discounts
• Paid time off

Position Overview

As the first point of contact for our customers, you will guide them through the ordering process - initial consultation to final pickup. This role requires someone who understands the workflow of a printing/copy shop and can confidently assist with print specifications, job intake, artwork review, quoting, and production communication. You will help maintain a smooth and professional customer experience from start to finish.

Key Responsibilities

• Greet walk-in customers and provide knowledgeable, print-focused support
• Handle incoming phone calls and emails with prompt, professional communication
• Provide accurate quotes for print, sign, and graphics projects
• Enter and process orders, take payments, and ensure all job details are correct
• Review customer files for accuracy, print readiness, and required adjustments
• Coordinate with design and production teams to ensure clear and complete job instructions
• Track job progress and provide updates to customers as needed
• Maintain a clean, organized, and welcoming front counter and showroom
• Assist with problem-solving, customer concerns, and follow-ups
• Stay informed on materials, products, and finishing options to offer informed recommendations

Qualifications

• Previous experience in a printing/copy shop or sign shop is required (e.g., FedEx Office, Minuteman Press, UPS Store, retail print shops, etc.)
• Strong customer service and communication skills
• Ability to understand print terminology (bleeds, resolution, substrates, file types, etc.)
• Excellent organization and attention to detail in a fast-paced environment
• Comfortable multitasking while maintaining accuracy
• Basic computer skills: Microsoft Office, Quick Books, email, POS systems
• Experience with Adobe Acrobat and Adobe Creative Suite is a major plus
• Familiarity with print industry software (Fiery, RIPs, job ticketing tools) is a bonus

Why Join Us

• Hourly pay based on experience
• Opportunities for skill development and career growth
• Supportive and creative work environment
• Employee discounts on printing, signage, and promotional products
• Be part of a team where your expertise genuinely makes a difference