Customer Service Rep — Bilingual Support (Miami)

Domino; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino in Miami, FL is hiring a Customer Service Representative to act as the face of our company, handling calls, emails, and chats with a friendly, empathetic approach. The role requires resolving inquiries, processing orders, and maintaining product knowledge while collaborating with other departments to ensure customer satisfaction.

The ideal candidate will have excellent verbal and written communication skills, strong problem-solving abilities, and a customer-focused mindset.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with a passion for helping others.
• Proficiency in basic computer applications and typing.
• Ability to multitask and prioritize in a fast-paced environment.
• Patience and empathy when dealing with challenging situations.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Bilingual skills (English/Spanish) a plus in the Miami area.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and understanding
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our database
• Identify and elevate complex issues to appropriate teams when necessary
• Participate in ongoing training to improve customer service skills and product knowledge

Skills

Verbal communication

Written communication

Problem solving

Customer focus

Typing

Multitasking

Empathy

Patience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Domino in Miami, FL is hiring a Customer Service Representative to act as the face of our company, handling calls, emails, and chats with a friendly, empathetic approach. The role requires resolving inquiries, processing orders, and maintaining product knowledge while collaborating with other departments to ensure customer satisfaction.

The ideal candidate will have excellent verbal and written communication skills, strong problem-solving abilities, and a customer-focused mindset.