Bilingual Spanish Answering Agent — Customer Care Pro

Answering Service Care; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly bonuses

PTO from day one

Training & development

Employee assistance

Job summary

Answering Service Care in Miami is seeking a Bilingual Spanish Answering Service Agent to deliver professional support for our diverse client base. You will handle calls, messages, and inquiries in a fast-paced environment, ensuring accurate information capture and courteous service.

The role emphasizes warmth, reliability, and adherence to scripts while providing live chat, SMS, and email support. Prioritizing empathy and clear communication across industries, you will contribute to our trusted

Qualifications

• Bilingual Spanish required; strong verbal and written communication.
• Ability to multi-task and stay organized in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.

Responsibilities

• Answer inbound and outbound calls with professionalism and warmth.
• Follow call scripts and guidelines while addressing caller needs.
• Perform lead intakes and document details accurately.
• Schedule appointments and transfer calls to appropriate contacts.
• Dispatch messages accurately and maintain clear communication.
• Provide live chat, SMS, and email support.

Skills

Bilingual Spanish

Strong communication

Multi-tasking

Active listening

Empathetic

Computer skills

Job description

Answering Service Care in Miami is seeking a Bilingual Spanish Answering Service Agent to deliver professional support for our diverse client base. You will handle calls, messages, and inquiries in a fast-paced environment, ensuring accurate information capture and courteous service.

The role emphasizes warmth, reliability, and adherence to scripts while providing live chat, SMS, and email support. Prioritizing empathy and clear communication across industries, you will contribute to our trusted