Bilingual Customer Service Representative

5th HQ; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

5th HQ is hiring an experienced bilingual Customer Service Representative to support customers by providing information, answering questions, responding to complaints, and placing orders. The role is frontline customer support located in Pompano Beach, FL, with typical hours Monday to Friday 8:30am–5:30pm.

The ideal candidate will manage multiple tasks, maintain a positive attitude, and communicate effectively across channels while ensuring customer satisfaction and accurate record-keeping.

Qualifications

• Bilingual English & Spanish required.
• Excellent time management and ability to meet deadlines.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proactive, self-directed and able to work independently.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products to answer questions accurately.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues as necessary to resolve issues.
• Provide feedback to improve the customer service process.
• Ensure customer satisfaction and provide professional support.

Skills

Bilingual English & Spanish

Time management

Verbal and written communication

Strong organizational skills

Multitask

Problem solving

Proactivity

Interpersonal skills

Job description

We are currently hiring an experienced Bilingual Customer Service Representative who assist and supports our customers by providing helpful information, answering questions, and responding to complaints and placing orders. This person is the front line of support for our customers. This position is located in Pompano Beach, FL.

Monday - Friday 8:30am - 5:30pm

Duties and responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills and qualifications

• Time management and ability to meet deadlines
• Bilingual English & Spanish
• Verbal and written communication skills
• Strong organizational skills and ability to multitask
• Problem-solving and decision making
• Proactivity and self-direction
• Savvy computer skills
• Interpersonal skills