Bilingual Customer Support Specialist — Frontline Helpdesk

Priority Dispatch Corp.; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Support Representative to deliver outstanding service to customers via phone, email, and chat from our Doral office.

You will serve as the frontline, resolving issues, answering questions, and guiding customers with empathy and efficiency, reflecting our standards and values. The role emphasizes timely responses, accurate problem-solving, and thorough documentation in the CRM.

Qualifications

• 1+ year of experience in a customer service or call center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and empathetic in high-pressure situations.
• Proficient in basic computer skills and CRM systems.
• Flexible and adaptable to change in a fast-paced environment.
• Preferred bilingual English/Spanish.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer issues accurately while maintaining a positive attitude.
• Provide product information and troubleshooting support.
• Document interactions and resolutions in the CRM or ticketing system.
• Stay up to date on products, services, policies, and system updates.
• Meet individual performance metrics and quality standards.
• Identify opportunities to improve processes and enhance the customer experience.

Skills

Empathy

Communication

Problem Solving

Adaptability

Team Collaboration

Customer Focus

Attention to Detail

CRM Proficiency

Multitasking

Bilingual (English/Spanish)

Tools

CRM Systems

Job description

Priority Dispatch Corp. is seeking a Customer Support Representative to deliver outstanding service to customers via phone, email, and chat from our Doral office.

You will serve as the frontline, resolving issues, answering questions, and guiding customers with empathy and efficiency, reflecting our standards and values. The role emphasizes timely responses, accurate problem-solving, and thorough documentation in the CRM.