Bilingual Customer Service Representative (English/Spanish)

5th HQ; Pompano Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

5th HQ is seeking an experienced Customer Service Representative to assist and support customers by providing information, answering questions, resolving complaints, and placing orders. This role is based in Pompano Beach, FL, and serves as the front line of customer support across multiple channels.

Responsibilities include maintaining professionalism, handling inquiries promptly, and ensuring customer satisfaction by coordinating with team members and providing feedback on service processes.

Qualifications

• Time management and ability to meet deadlines.
• Verbal and written communication skills.
• Knowledge of products to answer questions and provide details.
• Proactivity and self-direction in handling inquiries.
• Savvy computer skills and basic software proficiency.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out to answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments and complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Time management

Verbal communication

Written communication

Multitasking

Problem solving

Proactivity

Interpersonal skills

Bilingual English/Spanish

Computer literacy

Job description

We are currently hiring an experienced Customer Service Representative who assist and supports our customers by providing helpful information, answering questions, and responding to complaints and placing orders. This person is the front line of support for our customers. This position is located in Pompano Beach, FL.

Duties and responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills and qualifications

• Time management and ability to meet deadlines
• Bilingual English & Spanish is a plus
• Verbal and written communication skills
• Strong organizational skills and ability to multitask
• Problem-solving and decision making
• Proactivity and self-direction
• Savvy computer skills
• Interpersonal skills