Customer Service Pro — Multichannel Support Specialist

Domino's; Palm Bay (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Palm Bay, FL is seeking a friendly Customer Service Rep to join its store team. You will respond to inquiries by phone, email, and chat, resolve issues, process orders and refunds, and maintain accurate records in the CRM. The role requires excellent communication, problem solving, and the ability to work with a fast-paced team.

Flexibility for varied shifts, including weekends and holidays, and a focus on delivering outstanding customer experiences are essential.

Qualifications

• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Experience in conflict resolution and de-escalation techniques
• Proficiency with CRM software, email, and chat tools

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate CRM records
• Identify common issues to improve service quality
• Meet or exceed performance metrics related to customer satisfaction and resolution times

Skills

Communication

Active listening

Conflict resolution

Multitasking

Customer service

Tools

CRM software

Email

Chat applications

Job description

Domino's in Palm Bay, FL is seeking a friendly Customer Service Rep to join its store team. You will respond to inquiries by phone, email, and chat, resolve issues, process orders and refunds, and maintain accurate records in the CRM. The role requires excellent communication, problem solving, and the ability to work with a fast-paced team.

Flexibility for varied shifts, including weekends and holidays, and a focus on delivering outstanding customer experiences are essential.