Customer Service Rep

Lincare; Yuba City (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in California is seeking a customer service representative to answer questions, resolve problems, and determine ongoing product or service needs while supporting physician-directed care. The role involves inbound and outbound calling, documenting interactions, entering orders, and updating demographic information in the computerized system.

This hourly role offers $16.90 to $23 per hour and requires accurate data entry, order processing, customer education about products and services,

Qualifications

• Inbound and outbound calls handled by dialer system
• Ability to assess customer needs for products/services
• Ability to educate customers about products/services
• Accurate documentation of calls and orders

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Offering $16.90 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records