Customer Service Rep

Lincare; Sacramento (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Lincare in Sacramento, CA is seeking a customer service representative to handle inbound and outbound calls, answer questions, educate customers about products and services, and assist with order entry and updating demographic information in the records.

The hourly range is $16.90 to $23.00; the role emphasizes accurate documentation, adherence to physician directions, and delivering helpful service to customers. This position supports ongoing needs and compliance with established procedures.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records