Customer Service Rep

Lincare; Rock Falls (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Rock Falls, IL seeks a customer service representative to interact with customers by phone, answer questions, resolve issues, and determine ongoing product/service needs. The role supports physician-directed care and ensures accurate data in the system.

The position involves documenting calls, processing orders, and updating demographic information, contributing to compliant and efficient service for patients and providers.

Qualifications

• Involves handling inbound and outbound calls to assist customers.
• Provides education about products/services to customers.
• Documents calls and information in the electronic record system.
• Enters customer orders and updates demographic information in the system.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders during interactions.
• Answers questions and educates customers about products and services.
• Documents calls in computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates customer contact details in records.

Skills

Customer service

Call handling

Clear communication

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records