Customer Service Rep

Lincare; Porterville (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in Porterville, CA is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and process orders. The role involves updating records and ensuring demographic accuracy while supporting physician-directed care.

Compensation is hourly, with a wage range advertised between $16.90 and $23 per hour. The position focuses on customer satisfaction, accurate data entry, and compliant documentation within a clinical support

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Offering $16.90 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records