Customer Service Rep

Lincare; Saint Cloud (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Lincare in Minnesota is seeking a customer service representative to handle inbound and outbound calls, answer questions, resolve issues, and assess patient needs in line with physician directions.

You will document calls in the computerized record-keeping system, enter orders, and verify demographic data to ensure accurate patient information; prior experience in healthcare or medical supplies is a plus.

Qualifications

• Experience communicating with customers via calls or similar channels.
• Ability to assess customer needs for products or services.
• Comfort with documenting interactions and workflows.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products or services.
• Verifies physician directions and ensures compliance.
• Educates customers about products and services.
• Documents calls in the computerized record-keeping system.
• Enters customer orders in the computer system.
• Updates demographic information in records.

Skills

Customer communication

Problem solving

Active listening

Tools

CRM system

Order entry software

Job description

Offering $16.37 to $22 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records